Amazon Connect: Up and Running:
Improve your customer experience by building logical and cost-effective solutions for critical call center systems
by Jeff Armstrong
English | 2021 | ISBN: 1800563833 | 338 Pages | PDF EPUB MOBI (True) | 90 MB
Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon’s customer contact system and provides an impressive user experience while reducing costs. Connect’s scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect’s capabilities and how businesses can effectively estimate the costs and risks associated with migration.